harness the power of advanced analytics and personalization to drive positive experiences for you and your customers.

Customer interactions are the key to great customer experience. We help you analyze diverse customer interaction data, deliver it to the right stakeholders, and make sense of how those interactions impact marketing plans, product enhancements and customer experience.

 

Key offerings:

Customer Analytics + Insights  

     Portfolio Optimization

     Targeted Engagement Strategy

               > Customer Behavior Analytics

               > Engagement Strategy Implementation Roadmap

               > Engagement Success Reporting

            

Industry Specific Offerings:

    Patient Engagement Optimization

 

meet one of our experts:

michael gelobter, ph.d., director

Michel is an experienced leader with extensive knowledge building new institutions, and driving social and technical innovation in the private, public and non-profit sectors. He has held senior positions in advocacy, government, academia and business, with an ongoing substantive focus on environment, energy and social impact. He most enjoys using his experience to surprise clients with innovative results. Prior to joining infoedge, Michel co-founded the fastest-growing platform for building energy data and a company whose mission is to connect every purchase to a solution for global warming. In government, he managed capital budgets in excess of one billion dollars and also worked as an advocate, founding a number of environmental justice, water and oceans organizations. Michel led successful efforts to pass aggressive, revenue-generating climate legislation in California and the Northeastern United States. He was the founding director of the environmental policy program at Columbia University and the energy and environment track at Singularity University. Outside of work, Michel enjoys spending time with his kids.