Healthcare Consumer Payments

Regulatory and market changes are driving healthcare providers to change the way they do business. 

Consumers play a prominent role in payments, an increase in patient revenue stream seen over the past decade from 5% to over 20%. This increase in patient responsibility heightens the risk for bad debt causing impact to profitability. Therefore, healthcare providers highly depend on patient revenue for their financial health.

Address declining operating margins by implementing payment strategies that align with your patients’ expectations. This will reduce bad debt - and at the same time - decrease your cost to collect. Your patient demographics have specific needs and challenges. Use payment preference data and industry best practices to overcome this. When you do, you will gain a stronger ability to design the optimal patient payment experience and accelerate revenue at a reduced cost to your organization. 

Key services:

Enterprise payment solution strategy

Medicare and Medicaid financial counseling strategy

Patient payment portals

Payment acceleration strategy

Shared services strategy for payments office

Ready to take the next step?

Meet one of our experts.

Karolina Chachulska

With over 10 years of professional experience working in financial auditing and at high-profile management consulting firms, Karolina is the best at what she does. She is passionate about helping her clients’ drive business performance through patient engagement strategies and through improvements in the consumer revenue stream (while ensuring the patients get an excellent payment experience). Karolina holds a MBA from Hult International Business School and a Master’s of Science in Economics, Finance and Banking. As a member of UK-based accounting and managerial finance body, ACCA, she focuses on ensuring recommended strategies directly result in maximized outcomes for her clients. In her spare time, Karolina enjoys reading about autonomous vehicles and the concepts of new mobility. She plans to visit every state in the U.S.A. and continue her globetrotting adventures.