to succeed in today's economy the whole organization needs to prioritize customer experience.

To succeed in today’s economy the whole organization needs to prioritize customer experience.  We help you create a work environment where business processes are lean and customer focused, and where employee satisfaction is  integral to customer success.

 

Key offerings:

Innovation Process Support / Methodology

 

Metrics Driven Business Processes Improvement

 

Workforce Experience

 

Orienting to the Internal Customer / Service-focused Organization

 

meet one of our experts:

michael gelobter, ph.d., director

Michel is an experienced leader with extensive knowledge building new institutions, and driving social and technical innovation in the private, public and non-profit sectors. He has held senior positions in advocacy, government, academia and business, with an ongoing substantive focus on environment, energy and social impact. He most enjoys using his experience to surprise clients with innovative results. Prior to joining infoedge, Michel co-founded the fastest-growing platform for building energy data and a company whose mission is to connect every purchase to a solution for global warming. In government, he managed capital budgets in excess of one billion dollars and also worked as an advocate, founding a number of environmental justice, water and oceans organizations. Michel led successful efforts to pass aggressive, revenue-generating climate legislation in California and the Northeastern United States. He was the founding director of the environmental policy program at Columbia University and the energy and environment track at Singularity University. Outside of work, Michel enjoys spending time with his kids.