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Chatbot fail? Chatbots can be great, but what are the pitfalls? Part 2

In Part 1, we covered how ai-powered chatbots can be a faster way to engage with your consumers. The challenge is doing that the right way.

AI-powered Chatbots: a Faster Way to Engage - Part 1

These smart, savvy conversational agents can help drive down call center volume and increase customer satisfaction

The Keys to Unlock your Competitive Edge

Your customers are telling you something. Is your business set-up to harness this powerful data?

Delta’s Power Outage can Improve your Information Security Strategy

Delta Airlines delayed nearly 4,000 flights and cancelled 1,680 flights, causing thousands of passengers to endure long hours at airports.