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Guarding consumer and employee privacy during your IoT-driven digital transformation

Data collected through IoT devices is enabling organizations of all types to gain real-time insight into operations, improve their business.

Looking for a great Customer Experience? Put your head in the Cloud

The 21st century is driven by customer demand. Organizations are using cloud computing and agile methods to deliver value faster.

Chatbot fail? Chatbots can be great, but what are the pitfalls? Part 2

In Part 1, we covered how ai-powered chatbots can be a faster way to engage with your consumers. The challenge is doing that the right way.

AI-powered Chatbots: a Faster Way to Engage - Part 1

These smart, savvy conversational agents can help drive down call center volume and increase customer satisfaction

CVS buys Aetna: what does it mean for your patients?

Could the recently announced deal for CVS to buy Aetna start solving a few of the industry’s biggest pain points?

Here today, gone tomorrow? Linking Innovation and Survival in Large Companies

Measure the impact of your actions. The lean startup has been the most important manifestation of this phenomenon.