Customer Experience 3/4

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Managing Reputational Risk in an Era of the Unthinkable: Brand Implications of Major Breaches Part 1

We live in an era of sometimes unfathomable risk, and one of the primary repercussions is to the integrity of our brands.

Lessons from Health 2.0 2017

Provider adoption remains a common challenge despite innovations across all digital health technologies.

Did I take my pill today?

3 in 4 adults do not follow their prescriptions. Proper drug management helps reduce forgetfulness and increase overall drug effectiveness.

Infographic: Americans Skip the Doc to Avoid Financial Pain

Due to high out-of-pocket expenses, Americans not only delay medical bill payments but also medical care.

Social Media’s Power in the Energy Industry

Energy companies rank lowest for consumer satisfaction across all other industries. How can social media help?

Three Big Reasons Energy Data is Becoming as Important as Energy Use

In an increasingly diverse and connected environment, energy data is emerging as the key ingredient to high performance in three major ways.