Regina Liang
Delivering Virtual Care in a Post-Pandemic World
While virtual care was already on the horizon to tackle pressing healthcare challenges, COVID-19 has accelerated its adoption.
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Karolina Chachulska
- Mar 30, 2020
- 3 min
Customer Experience and Growth in Times of Service Disruption
Learn how the right combination of empathy, engagement, and employee care can give your business the chance to make a lasting difference...
Karolina Chachulska
- Jan 12, 2020
- 2 min
Closing the Customer Satisfaction Gap
Can you guess what action has the potential to not only increase customer satisfaction by 20% but also lift revenue by 15% while...
Regina Liang
- Aug 2, 2019
- 3 min
Looking for a great Customer Experience? Put your head in the Cloud
The 21st century is driven by customer demand. Organizations are using cloud computing and agile methods to deliver value faster.
Joe Knape
- Jun 7, 2019
- 3 min
We help our clients Harness Information and avoid missing opportunities
Information comes into companies in many ways. Here are three channels that are surely collecting actionable information right now.
Regina Liang
- Apr 30, 2019
- 3 min
Chatbot fail? Chatbots can be great, but what are the pitfalls? Part 2
In Part 1, we covered how ai-powered chatbots can be a faster way to engage with your consumers. The challenge is doing that the right way.
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